Our mission
The distributed, cross-institutional User Support Network (USN) for NFDI4Earth is based on the existing and well embedded user support structures of the participating institutions. The USN serves as a single point of contact for user requests that could not be handled via OneStop4All and require individual consulting. By combining the distributed RDM knowledge of experts in the USN in conjunction with the Knowledge Hub, the NFDI4Earth team will convey the notion (knowledge) of a best practice for dealing with data and how data can be made FAIRer and open (by acknowledging privacy and legal issues).
Support will encourage self-reflection regarding FAIR principles, i.e. is my own data FAIR and if not, what can I do, to achieve this? This part of the FAIR game is strongly associated with data curation, data quality (i.e. quality of description / metadata) and ingest procedures and options, since they provide the automated validation of appropriate data format and metadata description. Hence, to make comprehensive and long-tail data sets FAIRer and future-proof, and by doing so promote the cultural change towards FAIR and Open research data, a good understanding of data ingest procedures and options needs to be facilitated.
Technically, the USN will operate on a ticketing system, provided by
TU Dresden and ZIH, which can be triggered via a single point of contact
located at the OneStop4All. The ticketing system helps to coordinate
and to distribute incoming inquiries to the appropriate partners of the
network. At the same time, it also enables the evaluation and review of
the network's support and help activities.
Our helpdesk actively collaborates with the helpdesks of other thematically related NFDI consortia (DataPLANT, FAIRagro, GHGA, NFDI4Biodiversity, NFDI4Bioimage, NFDI4Chem, NFDI4Earth, NFDI4Health, NFDI4Immuno, NFDI4Microbiota) to strengthen our shared support capabilities. By exchanging best practices, resources, and domain expertise, we ensure an efficient and well-coordinated approach to user support across disciplines.
